Care & Protection
Return & Refund
Our Quality Commitment
At artfull, every piece is handcrafted with love and undergoes a rigorous quality check before it leaves our studio. Because of the personal and artistic nature of our work, our policy is designed to ensure fair treatment for both our customers and our artisans.
Returns and Exchanges
Items can be returned or exchanged within 4 days of delivery. Approved exchanges will be delivered within 7–10 days.
Unboxing Video Requirement
To process a claim, a proper unboxing video is mandatory. This video must be continuous (no edits or cuts) and clearly show the condition of the outer packaging, the shipping label, and the product as it is revealed.
Refunds
Approved refunds will be processed back to the original source of payment within 7–10 days.
Thank you for supporting slow-made artisan craft.
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